Complaints
Addressing problems
We are interested in providing high quality services, so we will definitely answer all your questions. If you are unhappy with our employees, our management, our securities, our products, or our services, let us know using the form below — we will definitely consider your complaint!
Alternatively, you can direct your complaints to us (you can do it anonymously) at our telephone number +1 604-260-0738, email [email protected], or mail to Victorum Capital Inc, Compliance Department, 2102-58 Keefer Place, Vancouver, British Columbia, V6B 0B6, Canada.
Processing notes
For your security, we will not respond to you via unencrypted email, but by phone, fax, or letter. Your personal advisor is always available for contact and will review your request immediately!
We will make every effort to resolve your questions as quickly as possible to ensure confidentiality and to restore your trust. If your request cannot be processed within five business days, we will notify you.
Alternatives
You can bring your problem not only to our internal supervision department, but also to the arbitration and/or ombudsman institutions. These organizations support out-of-court settlements between the two parties, and we participate in dispute resolution proceedings before arbitration bodies.
As a stock corporation offering its securities to qualified investors, Victorum Capital Inc. is subject to regulation by the Securities and Exchange Commission (SEC). The company is registered pursuant to Rule 506(c) of Regulation D of the United States Securities and Exchange Commission (http://www.sec.gov/answers/rule506.htm).
U.S. Securities and Exchange Commission
100 F Street, NE Washington
DC 20549-0213
Telephone: (800) 732-0330
Fax: (202) 772-9295